Refund Policy

At Trevva, we want you to be completely satisfied with your purchase. If for any reason you are not happy, we offer a straightforward return and refund process:

Return Period:
You may return items within 180 days of the purchase date.

Product Condition:
To be eligible for a refund or exchange, items must be unused, unworn, unwashed, and in their original condition with all tags and packaging intact.

Refund Procedure:
Once we receive and inspect your return, we will process your refund to the original payment method. Please allow 5-10 business days for the refund to reflect in your account.

Exclusions:
Certain items, including sale items, personalized products, and items purchased during special promotions, may not be eligible for return unless they are defective or incorrect. Additionally, we cannot accept returns for items that are damaged, used, or opened.

Return Shipping:
Customers are responsible for return shipping costs unless the return is due to a defective product or an error on our part. For your peace of mind, we recommend using a trackable shipping method to ensure your return reaches us safely.

If you have any questions or need assistance with your return, please contact our customer service team. We’re here to help make your experience with Trevva as seamless as possible!